Thursday, July 22, 2010

A Comprehensive Guide to Medical Marketing

You might be an established physician with years of practice behind you. Perhaps you are also completely aware of all the latest developments in your field. But experience and expertise alone simply do not cut it anymore, in the modern world. Marketing and branding of your practice is absolutely important to beat the competition in this day and age.

A good medical marketing campaign can not only help retain your patients, it can also help grow your practice and inspire your staff as well.

Identify Your Goal

The first step towards medical marketing is to identify your goal or mission. You might feel the need to project a certain image to your patients and fellow physicians. The goal of your medical marketing plan is to assist you in achieving this. You must have a long tem goal which is flexible enough to accommodate short term goals as and when needed.

Highlight Strengths and Improve on Weaknesses

Take stock of your strengths and specialties. There must be something that sets you apart from your competitors. Also take the opportunity to survey your competitors. Check out the ones whom you believe to be threats for you. Maybe they are in the same locality or offer similar services. So step up your plan and begin with offering something unique.

Solicit your patients’ help and consider their views about your practice. They will tell you what they find most trustworthy and attractive about you, your clinic and your staff. Also ask them where they would like to see an improvement. If there is any confusion or misinterpretation, clear it pronto. Take adequate steps to address any complaints that your patients may have.

Keep an Eye on the Competition

See how your competitors are marketing their services. Keep a check on yellow pages, TV and radio commercials, newspaper ads and even websites of your competitors. Make the most of what you can afford. Internet marketing is inexpensive and far reaching compared to other forms of marketing, but don’t adopt it as the only marketing medium. Usually a combination of online and offline marketing efforts work best.

Budget and Allocate Resources

Give a thought to your budget, not only in terms of money, but also human capital and the time that you are willing to invest in your marketing campaign. Then you can devise strategies for the campaign. You can first try a promotional activity to educate people about your clinic and its specialties, and then move on to more elaborate activities.

Choose the Right Medium and the Right Team

There are many mediums available for medical marketing and each comes with its own rules and regulations. Each has its own advantages and drawbacks. Evaluate them carefully before you select the medium to showcase your practice. Choose the right mix of print, television and internet exposure.

When your plan is in place, make sure you have a good team which understands you completely and is qualified and efficient enough to carry out your plans successfully.

Go Ahead and Launch

Once you launch your campaign, there are bound to be comparisons with your competitors. Create a unique branding strategy. You can have your letterhead, business card, prescription pad and envelopes specially designed. Go a step further and give similarly designed folders to your patients to store their medical records. These are small things that go a long way in creating a brand.

Thursday, June 10, 2010

Medical Marketing Basics

In the competitive world of today, it may not be wise to depend only on word of mouth to keep your medical practice a step ahead of your competitors. You need to promote your clinic or hospital actively to ensure that there is a steady incoming stream of patients. As in any other profession, advertising and marketing have come to play an important role in the success of medical profession as well.

Medical marketing helps boost your visibility, and ensures that competition cannot take your loyal patients away from you. Newer patients are also brought in regularly. It makes for smooth practice and also provides scope for expansion.

You must make sure that the unique offers and exclusive services that you offer are known to patients. Only when people become aware of these services will they approach you for it. With a careful marketing plan, you can get good public exposure - which means more patients, more income and also better reputation.

There are various methods of medical marketing, some of which are expensive while some others are time consuming. You cannot depend on a single marketing method though, a balanced strategy is what is preferable.

First identify your preferred group of patients and then set about making your mark in that niche.

Keep in Touch With Current Patients

It is a good idea to pay more attention to public relations than advertising to build your trust quotient and this needs to be done at a personal level. You should stay in touch with your current patients who will refer you to the people they know. You can maintain a database containing contact information of your patients and intimate them about any specialties you add to the hospital, upcoming events like free checkups or gifts at your clinic.

Build On Your Image

You could also be part of a local charity or fundraising events to add to your image. You should be open to feedback from your patients and be quick to take remedial measures if they find any service or product unsatisfactory; for example they may complain that your billing process is slow or there is not enough room in the waiting area. Little touches like reminding patients of their appointments may go a long way in creating a professional and caring image.

Reach Out to Potential Patients

Consistent efforts are needed to attract new patients. For this there are conventional methods like distributing leaflets and brochures, television, radio and newspaper advertising or the modern internet marketing.

You can circulate brochures containing information about treatments and services that you provide. This is not very expensive but the visibility is usually limited to a certain geographical area. You can even organize a promotional event in your locality where you conduct free examination and provide tips on healthcare. You can promote your product or service at this platform. Your personal interaction will add to the promotion, but the drawback here is again limited visibility.

Television and radio advertising have a wider audience but may be too expensive for a clinic. Having an interview on the local television channel is also a good idea.

Comparatively, internet marketing is cheaper and has a bigger impact. You can get listed on online directories and websites as well as have a website of your own. That is just for starters. Many companies offer internet marketing services for physicians and doctors, within any budget. If you are a doctor, a clinic or a hospital that is looking to get out there and be more visible, you might want to get in touch with a professional medical marketing firm.

Tuesday, May 18, 2010

India – A Preferred Medical Tourism Destination

More people around the world are opting to come to India for various healthcare needs, making India one of the most preferred medical tourism destinations in the world. Patients seek medical, surgical as well as dental care in India. Medical tourism in India is a great combination of world class amenities, fast service and a beautiful country with a rich and diverse culture to explore. It makes sense to enjoy a holiday along with health care as India has some of the most beautiful tourist spots in the world.

Indian hospitals provide world class healthcare which comes at a much lesser price than countries like U.S.A. or U.K. These hospitals have the best equipments; they work with the most advanced technologies and have excellent infrastructural facilities. The low cost of surgical treatments does not mean that the quality of health care is below par in any way. In fact, most Indian medical professionals have been educated in some of the best medical institutions in the world and they carry years of experience working in reputed hospitals.

Among the well known hospitals of India, Wockhardt, Apollo, Escorts and All India Institute of Medical Sciences are popular for experienced and trained doctors; these specialists have been providing exceptional healthcare services for many years. The waiting time for critical cases in these hospitals is minimal which makes it all the more worthwhile for overseas patients to chose India.

Specialized dental treatments like dental implants, root canal treatments, porcelain metal bridges and crowns, whitening and even smile designing are available at affordable costs and the quality is at par with international standards.

Orthopedic surgeries like hip surgery have also become India’s specialty. In fact, hip resurfacing procedure carried out here is unique and the trauma caused is less compared to traditional hip replacement surgery. Single hip replacement or even bilateral hip replacement surgery is quite inexpensive in India and the recovery period is enough to ensure that the patients get to do some sight seeing before their visa expires and they need to head home.

Most of the Indians are able to understand and speak English well; this makes it easier for overseas patients to interact with their surgeons and doctors. Affordable living costs also ensure that the patient’s family can stay in a nearby resort or a lodging facility while having a taste of the local culture.

Apart from India, Singapore is also coming up as a favorite medical tourism destination for affordable treatment available at many of the Joint Commission International (JCI) accredited hospitals. Malaysia also boasts of a largely English speaking population and has well maintained hospitals. Thailand provides excellent plastic surgery services.

Whether it is cardiac surgery or dental care, organ transplant or cosmetic surgery, gynecology or cancer treatments, ophthalmology or hip replacement surgery, India has secured its place as one of the best medical tourism destinations. There are websites dedicated to finding the best treatment option available for every problem. They inform about cost, treatment procedures, accommodation facilities and airfares all combined together as a single package.

For your next big medical procedure, why not consider India? For more related information, visit, medical marketing